Front of House training workshop
Alongside bespoke consultancy services, Access All Areas offers a wide-ranging programme of training in learning disabilities and autism for arts and cultural organisations.
All sessions are co-facilitated by an accredited trainer with learning disabilities and / or autism. All sessions include role play, scenario-based working and resource packs.
We also offer ongoing out-of-house services to organisations, creating Visual Guides, Easy Read documents and designing and delivering best practice Relaxed Performances.
Q & A
Aims of this workshop
To develop best practice customer service skills for engaging with learning disabled and autistic patrons.
Who is it for?
All front-facing staff, including Box Office staff, Ushers, Bar Staff, Receptionists.
Key points covered in the day
- An overview of learning disabilities and autism
- Effective communication for learning disabled and autistic patrons
- Challenging discriminatory behaviour from audiences
- Creating an accessible environment and an accessible experience
- An introduction to relaxed performances
- Potential mystery shopper experience and feedback
What participants will gain skills, knowledge and confidence in
- In engaging with customers and audiences in an accessible way
- Making individual adjustments for audience member access requirements
- Handling complaints from challenging audience members
- How to develop best practice around relaxed performances
Book your place
Or to find out more please get in touch.
Phone 0207 613 6445
Email info@accessallareastheatre.org
Workshops are available as full day, half day or flexible packages.
“Lucy delivered a brilliant training session, which through a combination of discussion, facts and engaging participants in their experiences, gave all staff members positive reassurance and understanding of how to implement good working practice in our theatre and front of house environment.”
